Terms & Conditions

In this disclaimer:

'Ravensloft' means Ravensloft Limited, a company registered in England with number 4475511, and having its registered office at 36 Capstan Square, Isle of Dogs, London, E14 3EU; and it's business office address at 18 Holford Street, Cefn-coed-y-cymmer, Mid Glamorgan, Merthyr Tydfil, CF48 2RW and 'User' means any user of this web site.

Website contents:

The contents of this web site (the 'Web Site Contents') are provided for general information only and should not be relied upon for any specific purpose, including but not limited to entry into any contract. Ravensloft accepts no responsibility for the accuracy of any information or statement forming part of the Web Site Contents and the User uses and relies upon such Contents entirely at its own risk. For the avoidance of doubt and without prejudice to the foregoing generality the User acknowledges that the Web Site Contents may contain technical inaccuracies or typographical errors.

The Web Site Contents may be amended by Ravensloft at any time, without notice, whether by way of correction, update or otherwise.

Non availability in certain countries:

The Web Site Contents may include details of or references to Ravensloft products and/or services whichRavensloft is not permitted in law or able in practice to advertise in or supply to a User in certain countries, states or other jurisdictions. Accordingly, the appearance on this web site of such details shall not be construed as an advertisement aimed at, or an offer to sell products or supply services to, a User in any such country, state or jurisdiction. Please contact Ravensloft for confirmation of the availability of any of its products or services in a given country, state or jurisdiction.

Hypertext links:

This web site may from time to time contain links to third party web sites or services. Such links are provided for the User's convenience only, and their inclusion does not constitute an authorization by Ravensloft to the User to access such third party web sites, nor an endorsement of the content of such third party web sites byRavensloft.

The User acknowledges and agrees that Ravensloft shall not be liable for any damage, loss, costs or expenses suffered or incurred by the User as a result of its use of any such third party web site.

Exclusion of liability:

THE USER ACKNOWLEDGES AND AGREES THAT RAVENSLOFT, ITS OFFICERS, EMPLOYEES, AGENTS AND ADVISERS SHALL NOT IN ANY WAY BE LIABLE FOR ANY DAMAGE, LOSS, DATA AND CONTENT HOSTED ON OUR SERVERS, COSTS OR EXPENSES ARISING DIRECTLY OR INDIRECTLY FROM THE USER'S DOWNLOADING OF ANY OF THE WEB SITE CONTENTS, OR THE USER'S RELIANCE ON OR USE OF ANY SUCH CONTENTS FOR ANY PURPOSE, OR OTHERWISE FROM THE USER'S USE OF THIS WEB SITE.

WITHOUT PREJUDICE TO THE FOREGOING GENERALITY RAVENSLOFT HEREBY EXCLUDES, INSOFAR AS PERMITTED BY LAW, ALL WARRANTIES AND REPRESENTATIONS, EXPRESS OR IMPLIED, IN RESPECT OF ANY OF THE WEB SITE CONTENTS, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.

General:

IIf any element of this Disclaimer should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which this Disclaimer is intended to be effective, then to the extent and within the jurisdiction in which that element is illegal, invalid or unenforceable, it shall be severed and deleted from this Disclaimer and the remaining provisions of this Disclaimer shall survive, remain in full force and effect and continue to be binding and enforceable.#

Acceptable Use Policy (AUP)

1) Web hosting

1.1) Ravensloft reserves the right to suspend or cancel a customer's access to any or all services provided by Ravensloft, where Ravensloft decides that the account has been inappropriately used. Ravensloftreserves the right to refuse service and/or access to its servers to anyone.

1.2) Ravensloft offer unlimited web space and bandwidth with some account types. By this, we mean unlimited space for legitimate web site content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the site. Sites should not contain any backups, downloads, or other non-web based content. We will treat all password protected archive (e.g. zip and rar) files as unacceptable. Multimedia content such as audio and video is acceptable provided it is streamed to the user, links to HTTP download of this content is not acceptable. Ravensloft offers a streaming media service for this type of content.

1.3) Scripts on the site must be designed to produce web-based content, and not to use the server as an application server. Using the server to generate large volumes of email from a database is an example of activity that is not allowed. Scripts should not attempt to manipulate the timeouts on servers. These are set at the present values to ensure the reliability of the server. Sites that reset these do so because they are resource intensive, and adversely affect server performance and are therefore not allowed.

1.4) Ravensloft will disable any domain that fails to adhere to the following criteria as soon as we are made aware, in line with current working practices:

1.4.1) The primary purpose of any site must be to provide web-based content to viewers. Files on the site must be linked to the web site.

1.4.2) The primary purpose of any script must be to produce a web page. Scripts that send a single email based upon user entered information, or update a database are acceptable. Scripts that send bulk email or perform processor intensive database processes are not allowed. All outgoing mail is monitored and filtered and must be sent to or from a Ravensloft-hosted domain.

1.4.3) Sites must not contain Warez, copyright or other illegal material. The onus is on you the customer to prove that you own the rights to publish material, not for Ravensloft to prove that you do not.

1.4.4) Sites must not contain pornographic or other lewd material. Adult Material includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of Ravensloft.

1.4.5) Sites must not use excessive amounts of server resources. These include bandwidth, processor utilization and / or disk space. Please see the 'High Resource Use Policy' in the General Terms and Conditions.

1.4.6) Sites must not contain scripts that attempt to access privileged server resources, or other sites on the same server.

2) Email

2.1) If Ravensloft identify a mailbox or domain that is causing problems; we will either remove the offending mailboxes or change their settings to resolve the issue. In extreme cases, we will disable email or suspend all services to the domain as appropriate.

2.2) Common issues that cause problems are:

2.2.1) Where a mailbox receives large volumes of undeliverable email.

2.2.2) Where mailboxes have forwarders set to other mailboxes where mail cannot be delivered.

2.2.3) Where mailboxes have forwarders and/or auto-responders that generate circular mail loops.

2.3) You may not use Ravensloft email services for any of the following:

2.3.4) To send messages or communications, which are unsolicited, offensive, abusive, indecent or obscene.

2.3.5) To send messages causing annoyance, inconvenience or anxiety to another user of the Internet.

2.3.6) To send messages for the purpose of Fraud and /or with the intention of committing a criminal offence.

2.4) To prevent the sending of bulk unsolicited mail, SMTP traffic to and from a server will be blocked in the following scenarios:

2.4.1) Where we identify a server that has an open mail relay.

2.4.2) Where a significant volume of mail is sent from a domain in a defined timescale.

2.4.3) Where we have received significant volumes of complaints concerning unsolicited mail originating from a Ravensloft hosted domain.

2.5) To prevent Ravensloft IP Addresses being blocked by IP Address blocking, a domain held onRavensloft servers may be disabled:

2.5.1) Where we have received significant volumes of complaints concerning unsolicited mail originating from or unsolicited email being sent to promote sites being hosted on a Ravensloft server.

3) Dedicated servers

3.1) All dedicated server customers are responsible for the activities and security of their server. Servers will be disconnected from the network in the following scenarios:

3.1.1) Any server that attempts network scans or other possible hacking activities.

3.1.2) Ravensloft believe a server has been compromised.

3.1.3) Where there is a sudden increase in a server's use of network capacity, which impacts other servers on the same network.

4) Unlimited data transfer and high speed for life - dedicated server promotion

Ravensloft operate an "Acceptable Usage" policy which allows us to maintain a fast and stable platform for all our customers.

The "unlimited data transfer, high speed connection" dedicated server promotion will provide customers with "always on" unlimited bandwidth with our high-speed connection (up to 10 Mbps), but because we have a responsibility to provide bandwidth for all Ravensloft customers, we ask those who partake in this promotion to do so under the terms of our fair use policy.

In instances where we can demonstrate a customers' usage of bandwidth to be excessive over an extended period of time, or where it is impacting on other customer services - Ravensloft will the contact the customer to discuss possible routes to modifying usage so that dedicated server accounts don't adversely affect the stability of the Ravensloft platforms.

In cases where an account is frequently impacting the Ravensloft service (or that of other customers) a data transfer limit may be imposed, or a reduction in bandwidth speed may be applied at our discretion.

In extreme circumstances, Ravensloft reserves the right to suspend or terminate "unlimited, high speed" dedicated server accounts that fail to comply with the acceptable usage policy.

5) Unlimited Use Policy

High bandwidth usage: Ravensloft offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, Ravensloft may find a customer to be using server resources to such an extent that he or she may jeopardize service performance and resources for other customers. In such instances, at at Ravensloft' discretion, Ravensloft reserves the right to impose the High Resource User Policy for the consideration of all customers.

6) Database Usage

If you exceed the limits on our database products (MS SQL and MySQL) then we will automatically charge you for the additional space you use at our current prices. For example if you have a 150MB database and 200MB is in use at any point during a month then we will charge for the extra 50MB in that month.

7) High Resource User Policy

Resources are defined as bandwidth, processor utilization or disk space. Ravensloft may implement the following policy to its sole discretion: When the resources utilised by a customer in using a service are abnormally high, Ravensloft reserves the right to suspend that service immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our services. Customers may be offered an option whereby Ravensloft continues supplying the service under a reduced usage criteria specified by Ravensloft. Failure to comply with such measures may result in your service being terminated.

Other Exclusions of Liability

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