1. In the URL address bar of your web browser type in 'webmail' followed by your domain name. For example if your domain is ravensloft.co.uk then enter webmail.ravensloft.co.uk. The WebMail login page appears:

2. For the Username enter the e-mail address you want to check. E.g. sales@ravensloft.co.uk.

3. Enter your password and click on the Login button. A list of your e-mail messages appears:

4. For full details on how to use the WebMail service click on the Help link at the top of the page.

5. To quit WebMail click on the Logout link.

MatrixStats is the web site statistics software system Ravensloft provides to its hosting customers. It provides a full suite of tools for analysing who your visitors are, where they go, and where they come from. Once installed you access it using the URL provided : matrixstats.yourdomain.tld (where yourdomain.tld is the domain on which your site is hosted).

The default page for MatrixStats is the usage summary for the previous day.

Server Activity Totals

1. Total Sessions Served: The total number of unique visits to the site
2. Total Hits: The total number of requests made to the site
3. Total Page Hits: The total number of requests for pages
4. Total Non-Page Hits: The number of requests for files other than pages (e.g. downloads, images etc.)
5. Total Session Duration: The sum of the amount of time between the first and last hits of all sessions in the time range

Server Activity Averages

1. Total Sessions Served : This provides an average of the total sessions from the time period which is selected
2. Average Hits Per Session : Page views per session breakdown
3. Average Page Hits Per Session : A count of the amount of page requests made during each session. A session may have made no page requests if the visitor only requested an image, or downloaded a file from the site. Check the 'spongers' report for other sites that may be using such images if there are a large number of 0-page-requested sessions.
4. Average Session Duration : Time spent per session breakdown
5. Average Transfer/Session : A categorised count of the amount of time spent during each visit to the site (rounded down to the nearest section). The duration of a session is the amount of time between the first and last request made. The date range of reports can be altered by using the calendar to the top left of the MatrixStats site.

Who's On

The Who's On report shows a detailed view of sessions that are currently in progress (i.e. current visitors) including each session's geographic location, IP address, hit count, and bandwidth usage. Click on the magnifying glass next to each entry for more information such as a complete log of requests for each session.

Note: Geographic information may not always be available, as MatrixStats has to retrieve this information from databases around the Internet. Sessions are timed-out after 20 minutes of inactivity.

Referrers

Another often used feature is the view showing who has directed visitors to your site This can be accessed in the "Referrers" section of the menu - choose the "Search Engines" option:

You can also use the features within Referrers to determine which key words and phrases visitors are entering into search engines to find your site. This section shows specific web site pages visited and helps you find broken links to your site.

Tracking

The Tracking section provides the "Who's On" facility

Administrators can set up such watches in Admin->Watches.

1. Watched URL : MatrixStats can be configured to 'watch' for access to specific pages (URLs) within a site. A MatrixStats site administrator can use a wildcard to match a specific page (or set of pages), and henceforth when such pages are accessed, a log will be made of time and IP address of the visit.
2. Watched IP : MatrixStats can be configured to 'watch' for visitors with specific IPs. When a match is made, information about the visitor is stored in addition to the time and date.
3. Watched Link : MatrixStats can be configured to 'watch' for visitors who follow links both into and out of the site. Clicking the magnifying glass next to a particular watch will show a chart of hits. If the 'log.' option is selected at the top of the chart page, then a detailed log of all hits is displayed.

Summaries

The Summaries section provides an overview of the statistics for either yesterday, last week or last month. It shows the analysis reports for each section and can be very useful if you just want to check the sites stats at a glance.

Usage

Usage has several sub sections, which are:

1. Analysis Usage:Analysis shows an overview of the activity on the site over the selected time range.
2. Kilobytes:The bytes transferred report details the number of bytes sent and received from the site.
3. Hits:Usage by hits shows the number of files served by the site within the specified time range. The hits report details all files, not just those with a defined type.
4. Pages:The 'Page hits' report details the number of requests for documents recognised as pages rather than other files such as images or downloads.
5. Session Bytes:The bytes per session report shows how many bytes were transferred on average per session. This value gives a rough indication as to how much information is gathered from the site per visitor.
6. Session Hits:The hits per session report shows how many hits were recorded on average per session.
7. Session Time: The time per session report shows the average amount of time between the first and last requests from a single session. The higher the time per session, the longer visitors are spending on the site.
8. Sessions: The Sessions report details the number of visitors to the site.

Pages

The Pages section has the following features:-

1. Analysis Page: Analysis shows an overview of the page activity on the site over the selected time range. For more information about any of the tables in this report, select the 'Pages' menu items in the left hand menu.
2. Map: The usage maps report displays a user-customisable hierarchy of the site. Sessions are filtered into the groups based on page filters.
3. Page Views: The most popular pages report details the most commonly requested pages on the site.
4. Page Errors: The Most Common Errors report details the pages which generated an error when requested. The most common reason for this is that the page is not on the site.
5. Downloads: The Most Popular Downloads report details the requests for files which are recognized as downloads (rather than pages)
   
   
   
6. Download Errors: The Most Common Download Errors report details the downloads which generated an error when requested. The most common reason for this is that the download is not on the site.Least Viewed The Least Viewed report details those pages which were viewed the least. This report does not include those pages which have not been requested during the selected period.
7. Entry Point: The Session entry points report shows which pages were the first to be requested by visitors to the site.
8. Exit Point: The Session exit points report shows which pages were the last to be requested by visitors to the site.
9. Viewed Once: The only page viewed report details sessions which only requested one page during their navigation of the site.
10. Directory: The directory report groups page requests into their web directories. This report can be a very useful way to view the popularity of sections of a site, if a suitable directory structure has been chosen.

Browsers

1. Analysis Browser: Analysis shows an overview of the web browsers used to access the site over the selected time range. For more information about any of the tables in this report, select the 'Browsers' menu items in the left hand menu.
2. Agent Type: The agent type report details the web browsers used to connect to the site. The browsers are grouped by brand and by version
   User OS The Browser Operating System report details the operating system which each visitor's browser was running on. The report is grouped by brand and by version
3. Browser Tags: The Browser Tags report details the information sent by the web browser to the web site when a request is made. From the browser tag it is often possible to work out which OS and browser the client is using.
4. Robot Tags: The Robot Tags report details the information sent by the web browser to the web site when a request is made. From the browser tag it is often possible to work out which search engine or web directory the client is supporting.

Referrers

1. Analysis Referrer: Analysis shows an overview of the other internet locations which have referred clients to the site over the selected time range. For more information about any of the tables in this report, select the 'Referrers' menu items in the left hand menu.
2. URLs: The Referring URLs report details the referrals to this site from locations not matching the descriptions of any known search engines.
3. Broken Links: The broken link report details all pages requested which returned a 404 'Not found' error message from the site. Use this report to spot any internal broken links between pages, or to inform 3rd parties of bad links from external sites.
4. Spongers: The Spongers report details referrals from external pages to non-page files on the site. Entries in this report are likely to be caused by other sites sponging graphics or downloads from the site.
5. Domains: The Referring Domains report summarises all non-search engine referrals into their domains.
6. Search Eng: The Search Engine report details all referrals from sites recognised as Internet search engines.
7. Keywords: The Search Engine Keywords report details individual words used to find the site from a recognised search engine during the selected time period.
8. Phrases: The Search Engine Keywords report details phrases used, or groups of words used together, to find the site from a recognised search engine during the selected time period.

Sessions

1. Analysis Sessions: Analysis shows an overview of the origins of recorded sessions over the selected time range. For more information about any of the tables in this report, select the 'Sessions' menu items in the left hand menu.
2. Network: The network report details sessions by the cat-C network of the client request.
3. Host Names: The Sessions by Hostname report shows the resolved host names for clients to the site.
4. TLDs: The Sessions by Host Domain report groups all resolved client IP addresses into their top level domains.
5. Location: The Sessions by Network Location report details sessions by their physical location