Ravensloft is committed to providing a
holistic service for all your I.T. infrastructure needs whilst helping your company to control and reduce support costs, by a combination of on-site and remote
Systems
and Network Management services.
This leaves you to concentrate on running your business, rather than running the tools that help
you run your business, safe in the knowledge that there is a safe pair of hands in the background keeping things in order.
Every company is different and so has different needs, although those needs are generally similar. Your support can be tailored to meet those needs accordingly and built in to a support agreement. As a general guide Ravensloft provide the following services as an overall support package.
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One, two or even three days a month
on-site depending on the size of your infrastructure, to:
• Health check all systems.
• Check data backups have been successful.
• Address and resolve user issues and queries. |
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Remote systems support via Terminal Services or Dial up connection. 90% of tasks and problems can be addressed and resolved in this way. This includes daily documented health checks, and automated monitoring of all vital services, so if there is a problem it is likely we will know about it before you do. |
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Hardware, software and licensing purchases,
either through your current supplier or through our
supply chain.
We offer extremely competitive pricing, however if another supplier can offer a better price for an item we will go with it on your behalf. |
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Product evaluation and consultancy.
We are constantly on the lookout for new products that can help to either improve efficiency and resilience or reduce costs, and will make recommendations accordingly. |
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Problem ownership.
We will own and manage any issues through to resolution, communicating back to you with updates where relevant.
This includes managing external suppliers. |
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Unlimited phone support within office hours for all infrastructure needs. |
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Out of hours work, such as upgrades and moves are not included in the package and would be quoted for separately, as would extra on-site days.
Ravensloft has over 15 years experience in networking and I.T. support. This experience can
be put to use when supporting your company, from straightforward tasks such as dealing with a vendor about a printer fault, through to strategic planning to improve your services and reduce costs.
Contact us for further details |
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